Creating an article is a simple and straightforward process that allows you to share valuable content with your audience.
Whether you're sharing updates, guides, or insights, writing and publishing an article helps you engage with your audience.
To get started, you’ll need to follow a few basic steps to create and customize your article. You can add a title, write the body content, include images or videos, add attachments, and choose how you'd like it to be displayed on the platform (e.g., highlight, feature, or prioritize).
Once your article is ready, you can publish it for your audience to see.
📝 How to Create an Article in the Platform
1. Log in to the Admin Interface
Start by logging in to the admin or backend area of your platform where articles are managed.
2. Navigate to the Publication Section
From the left-hand menu, click on “Content” or “Articles”.
This will bring you to a list of existing articles (if any).
3. Click ‘Create Article’
Click on New Article in the top right-hand corner
Select 'Create your article' to open a blank editor and start creating your article.
4. Select the Goal of your Article
When creating a new article, one of the most important first steps is selecting your goal. This defines the purpose of your communication and sets clear expectations for your readers.
Available Goals You Can Choose From:
Give input – You want feedback, ideas, or responses from your audience.
Acknowledge – You’re recognizing a person, team, or accomplishment.
Celebrate – You’re marking a milestone, success, or moment of appreciation.
Watch / Listen – You’re sharing a video, podcast, or other media.
Share – You’re distributing useful resources or links.
Explain / Teach – You’re offering a guide, how-to, or explanation.
Save the date – You want people to reserve time for an upcoming event.
Register – You want readers to sign up for something.
Install – You need your audience to download or install something.
Inform – You’re providing important news or updates
5. Write the Content
Title: Enter a clear and concise title.
Body: Use the rich text editor to format your content.
You can:
Add headings, bullet points, and links
Insert images, videos, or attachments
Use bold, italics, or other styling
In case you have multiple languages, click the “Auto-translate” button located at the bottom left corner of the editor.
In the pop-up window:
Choose the original language of your article.
Select one or more target languages (e.g., French, Dutch, German).
Click “Translate”.
Once you add a language, a separate language tab will appear at the top of the Details section — right next to the original language.
Can I Remove or Edit the Translation? Yes. You can:
Edit the translated content directly to improve clarity or accuracy.
Delete the automatic translation note if you've reviewed or finalized the content.
6. Select a topic and Set Audience
The Settings tab allows you to fine-tune how your article appears in the app, who it’s visible to, and how prominently it’s displayed. Here’s a breakdown of each section and how to use it:
👤 Author (Optional)
Assign an author by selecting a name from the dropdown.
The author's name will appear in the app and help readers know who published the content.🏷️ Topics
Use the Topics field to categorize your article.
At least one topic must be selected for the article to appear correctly in the app and be discoverable via search.🎯 Audience
Control who can see the article:
Everyone in the organisation: Visible to all users.
Select an audience: Target specific departments, roles, or locations.
✨ Make Your Article Stand Out
Highlight This Article -> Show this article in a larger card in the feed to grab more attention.
Feature This Article -> Pin the article to the top section of the home feed, making it the most visible post for your audience. Only one article can be featured at a time.
💬 Comments (if enabled)
If your company has enabled comments, you'll see the option to:
Allow comments on this article.
Turning this on encourages engagement and lets readers ask questions or provide feedback directly below the article. More information can be found here.
📩 Weekly Digest Email (if enabled)
You may also see the option to:
Exclude this article from the weekly digest email.
This is useful for time-sensitive or internal articles that don’t need to be included in the automated round-up email sent to users. More information can be found here.
7. Save or Publish
Click “Save draft” if you're not ready to publish yet.
Or click “Publish” to make the article live immediately.
8. Preview and Test
Use the Preview option to see how the article will look to end users.
Make adjustments as needed before finalizing.
✅ Done!
Your article is now created and available to the intended audience. You can always return to edit or update it later.
You cannot publish an article when not all mandatory fields and all 4 tabs are completed, in that case the Publish button remains grey and un-clickable. Once all mandatory fields are completed, the button becomes blue and clickable, so you can publish the article.